Comments (0)

By Admin, January 6, 2010 3:48 pm

Some businesses may not like the number of complaints they receive. Because this means they also have done business badly and they feel difficulty. Conversely, there are also businesses like complaints. Such business is usually a business that focuses on customers and considers complaints as an opportunity for their businesses better. Examples of this kind of business are a retail business.

A benefit of customer complaints is that it offers insights on the things you might miss. When you think everything goes well, customers will not hesitate to tell you when something is not right. All the people would not like it when they became the subject of complaints. Continue reading 'Using Complaints as Opportunities for Six Sigma Projects'»